For XCMG service engineers who are accustomed to traveling along the Silk Road, it is a common occurrence to travel to different places. In Indonesia, due to unexpected circumstances, more than 30 XCMG vehicles were damaged and urgently needed repairs to meet deadlines. The after-sales team worked day and night, providing professional services to get all the damaged vehicles back on the road within four days. In South America, XCMG service engineers are stationed at service sites, on standby 24 hours a day, ensuring high attendance rates for each vehicle.

    XCMG not only expands its presence globally but also establishes a strong foundation. In 2019, XCMG invested in building a factory in Nigeria with an annual production capacity of 4,000 vehicles, providing over 120 job positions and establishing a comprehensive after-sales service and spare parts network.

    Currently, XCMG has provided over 10,000 emergency service supports overseas, saving customers approximately 6.8 million RMB in economic losses. XCMG is not only committed to timely after-sales service but also dedicated to advancing its technical capabilities and after-sales support, enhancing its responsiveness to the market and fulfilling its promise of "5-minute response, 1-hour arrival, and timely repair."

    XCMG is not limited to achieving success in commercial activities but also actively participates in public welfare undertakings, advocating the concept of win-win cooperation and the correct understanding of benefits and responsibilities through practical actions, bringing about positive changes wherever it goes. At the beginning of the next golden decade, XCMG will firmly implement its internationalization strategy, connecting the world with its persistent transformation and upgrade towards a service-oriented approach. At that time, a clearer vision of a win-win and multi-win situation in the international commercial vehicle blue ocean will be outlined.