Frequently Asked Questions (FAQ)
- What is Machmall.com?
- How to buy?
- Payment and transfer
- After-sales service
- Customer Support
What is Machmall.com?
1、Are you a trading company or a manufacturer?
A: We are a manufacturer, specifically the official platform of XCMG. XCMG Group is a leading enterprise in the Chinese construction machinery industry, offering a full range of construction machinery.
2、What kinds of construction machinery can you provide?
A: We provide various kinds of construction machinery, including but not limited to excavators, loaders, cranes, rollers, bulldozers and concrete equipment. Not only you can buy XCMG equipment on our platform, we also have products from many excellent suppliers for you to choose from. In addition, you can also shop for used construction machinery on Machmall.com. Please explore our product categories for the complete list of available equipment.
3、Where is the location of our company? Can we visit?
A: Our company is located in Xuzhou City, Jiangsu Province, China. Welcome to visit our company and factory for business negotiation and tour.
4、How to be your supplier on Machmall.com?
A: If you are a seller dealing with electromechanical products, you can join our platform. You need to prepare your company's business license and other relevant documents and sign a cooperation agreement with us to complete the registration. For details about fees and other specifics, please contact us for more information.
How to buy?
1、Do we have to browse only on the computer terminal?
A: You can not only browse on the computer(www.machmall.com), but also visit our mobile website: www.m.machmall.com.
2、How is the equipment transported? How long does it take to receive my equipment?
A: We have a professional team responsible for shipping, you can also arrange the shipping by yourself. Please contact our sales team for specific transportation time.
3、Does your company accept customization?
A: Yes, we accept small modifications to the standard product, such as color, function configuration, etc. You need to submit a detailed document of customization requirements. For specifics, please consult with our sales team.
4、Does your company accept leasing?
A: Yes, we accept leasing. For details on rental fees, basic conditions, and requirements such as deposits, maintenance responsibilities during the rental period, and insurance requirements, please contact our sales team.
Payment and transfer
1、What kind of trade terms are accepted?
A: Normally, we accept FOB, CIF, CFR, EXW, please discuss with our sales team for specific conditions.
2、What kind of payment method do you accept?
A: Normally, we accept T/T before shipment or 100% letter of credit payable upon sight. Please discuss with our sales team for specific conditions.
After-sales service
1、What if there is something wrong with the equipment received?
A: If there is any quality problem with the equipment you received, please contact the sales person who docked with you immediately. We will arrange professional staff to solve the problem for you and provide repair or replacement service if necessary.
2、What is our warranty period?
A: For new machines, our warranty period is generally 12 months or 2,000 working hours, whichever comes first; for used machines, our warranty policy excludes covered parts and wearing parts, and the warranty period for the engine, transmission, hydraulic pump, distribution valves and electrical system is 3 months or 500 working hours, whichever comes first. If any problem occurs during the warranty period, XCMG will provide appropriate solutions.
3、Does your company provide installation and commissioning service of the equipment?
A: Yes, we can send professional engineers to provide installation and commissioning services for your equipment. Please explain to the sales staff to increase the corresponding service options when confirming the order, or contact us to arrange the installation service after purchase.
Customer Support
1、How to contact customer support?
A: You can contact our customer support team in the following ways:
Live Chat: Click the “Chat now” at the bottom right corner of the homepage, or click the “Chat now” on the product detail page.
Email: Send an email to machmall@xcmg.com.
Phone: Call our customer service hotline +86-516-87739525.
2、What are the hours of customer support?
A: Our customer support team is available 24 hours a day, 7 days a week, you can contact us for help at any time.
